Refund policy

Because NordPet Health products are consumable pet supplements, we are unable to accept returns or exchanges once an order has shipped, for the safety of your pet and in line with standard food-safety practice for opened or unopened consumable goods.

Non-Returnable Items

All NordPet Health chews and supplements are non-returnable due to food safety regulations. This applies whether the package has been opened or remains sealed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at dogs@nordpethealth.com with your order number and a photo of the item. We will arrange a replacement or refund at no additional cost to you.

Cancellations

Orders can be cancelled or changed free of charge as long as they have not yet been processed for shipment. Please contact us as soon as possible at dogs@nordpethealth.com if you need to cancel or modify an order.

Refunds

Approved refunds (for damaged, defective, or incorrect orders) will be issued to your original payment method within 5-10 business days of approval. You will receive an email confirmation once your refund has been processed.

Amazon Orders

If you purchased NordPet Health through Amazon, Amazon's own return and refund policies apply. Please contact Amazon customer service directly for returns on Amazon orders.

Contact Us

Questions about this policy? Reach us at dogs@nordpethealth.com or through our Contact page at nordpethealth.com/pages/contact.